Versand

Shipping and Fulfilment

 

Espiaye Apparel ships worldwide.

Orders may be fulfilled from different locations depending on product availability and the customer’s delivery location. Our fulfilment network may include warehouses in Australia, the United States, China, Canada, Latvia and the United Kingdom.

We generally aim to fulfil products from an appropriate stocked warehouse for the delivery location. However, warehouse selection depends on product availability and other fulfilment requirements.

Items within the same order may be shipped separately or from different fulfilment locations. If this occurs, you may receive more than one shipment and tracking number for the same order.

The location from which an order is shipped does not change the identity of Espiaye Apparel as the seller.

 

Shipping Costs

We offer FREE WORLDWIDE SHIPPING on orders over $100 AUD, subject to any conditions or exclusions displayed at checkout.

For orders below the applicable free-shipping threshold, available shipping options and charges will be displayed at checkout before you complete your purchase.

 

Delivery Times

Estimated delivery times shown on our website, at checkout or in shipping communications are estimates only unless expressly stated otherwise.

Delivery times may be affected by carrier delays, customs processing, destination-country requirements, weather, peak periods, public holidays and other circumstances outside our reasonable control.

We are not responsible for delays caused by carriers, customs authorities or circumstances outside our reasonable control. However, nothing in this Shipping Policy excludes or limits any rights or remedies you may have under applicable consumer law in relation to the delivery of your order.

 

Shipping Information and Incorrect Addresses

You are responsible for providing complete and accurate shipping information when placing your order, including your name, delivery address, postcode and any relevant apartment, unit or delivery information.

Please carefully check your shipping information before submitting your order.

If you realise that you have entered incorrect shipping information, contact us at hello@espiaye.com as soon as possible. We will attempt to update the information where reasonably possible, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been shipped.

If an order cannot be delivered or is returned because of an incorrect or incomplete address or delivery information supplied by you, you may be responsible for additional shipping charges required to resend the order, to the extent permitted by applicable law.

 

Split Shipments

Products from the same order may be stored at different fulfilment locations.

As a result, your order may arrive in multiple packages at different times. Receiving only part of an order does not necessarily mean that the remaining items are missing.

Where available, separate tracking information will be provided for separately shipped packages.

 

Customs Duties, Import Taxes and Fees

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs requirements, thresholds and charges vary between countries. Espiaye Apparel does not control charges imposed by customs authorities or other government agencies.

Customs processing may also cause delays that are outside our reasonable control.

Where taxes, duties or other import charges are expressly collected by us at checkout, the applicable amount will be shown as part of your order before payment.

 

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after a shipping label is created or after the parcel is transferred to the relevant carrier.

For international shipments, parcels may be transferred between different carriers during transit. As a result, tracking information or tracking numbers may change or be updated during the delivery journey.

 

Lost, Damaged or Undelivered Orders

If your order appears to be lost, arrives damaged, or has not been delivered within a reasonable period after the estimated delivery timeframe, please contact us at hello@espiaye.com with your order number.

We may ask you to provide information reasonably necessary for us to investigate the shipment with the relevant carrier.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law and any mandatory consumer protection laws applicable to you.

 

Order Review and Cancellation

We reserve the right to review orders and, where reasonably necessary, refuse or cancel an order before fulfilment, including where a product is unavailable, payment cannot be authorised, there is an obvious pricing or technical error, we reasonably suspect fraudulent or unauthorised activity, or we are unable to fulfil or deliver the order.

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

 

Contact

For shipping questions or assistance with an order, contact:

Espiaye Apparel
ABN 60 671 428 772
PO Box 47
Kwinana WA 6966
Australia
Email: hello@espiaye.com