Return and Refund Policy

 

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a free return.

For change-of-mind returns under our voluntary 30-day return policy, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hello@espiaye.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Refunds under our voluntary 30-day return policy are available on original purchases and not on replacement items.

These conditions apply to our voluntary change-of-mind return policy and do not exclude, restrict or modify any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law.

You can contact us with any return questions at hello@espiaye.com.

 

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us as soon as reasonably possible if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Your rights in relation to faulty, damaged, misdescribed or otherwise non-compliant products are not limited to our voluntary 30-day return period. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

 

Exchanges

To request an exchange, contact us at hello@espiaye.com within 30 days of receiving your item.

For voluntary exchanges, items must generally be in the same condition in which they were received, unworn or unused, with tags attached and in their original packaging.

We will provide instructions on how and where to send your item if your exchange is accepted.

These conditions do not limit any rights or remedies available under applicable consumer law.

 

European Union 14-Day Right of Withdrawal

If your order is subject to European Union consumer withdrawal laws, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.

To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period. You can do this using our EU Withdrawal Request process or by contacting us at hello@espiaye.com with a clear statement that you wish to withdraw from your purchase.

You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to how you would inspect them in a physical store. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for this purpose.

Where applicable, refunds following a valid withdrawal will include the price paid for the returned goods and the standard outbound delivery charge, if any. Additional delivery costs resulting from your choice of a delivery method more expensive than our standard delivery option are not required to be refunded.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Nothing in this section limits any additional mandatory consumer rights that may apply to you.

COMPLETE WITHDRAWAL REQUEST

 

Lifetime Warranty

For eligible products, we offer a full replacement warranty covering defects and accidental damage. There is no processing fee or shipping charge for an approved claim under this Lifetime Warranty.

We also offer free replacement parts for life for eligible products where replacement parts are available.

To make a claim, email a photo of the item to hello@espiaye.com together with your order number and details of the issue. If your claim is approved, we will provide a replacement item or Espiaye Apparel store credit.

The Lifetime Warranty may not apply where the product has not been cared for in accordance with applicable product care instructions.

Clothing items are excluded from the Lifetime Warranty.

The Lifetime Warranty applies to the original purchase and does not provide an additional voluntary warranty for replacement items.

This Lifetime Warranty is provided in addition to any rights and remedies you may have under applicable consumer law. Nothing in these warranty conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

 

1-Year Lost or Stolen Warranty

For eligible non-clothing products, we offer a 1-year warranty for lost or stolen merchandise. Each eligible original purchase includes one replacement redemption for a lost or stolen item during the first year after purchase.

Further replacement claims relating to manufacturing defects or eligible damage may be considered under our Lifetime Warranty.

Clothing items are excluded from the 1-Year Lost or Stolen Warranty.

A processing fee applies per item to approved lost or stolen replacement claims:

Shipping Location	Processing Fee
United States	$15 AUD
Canada	$15 AUD
United Kingdom	$18 AUD
Australia	$18 AUD
Rest of the World	$21 AUD

To make a claim, email hello@espiaye.com with your order number and details of your claim.

Claims under this voluntary warranty are subject to assessment and approval by Espiaye Apparel.

This warranty is provided in addition to any rights and remedies available under applicable consumer law.

 

Exceptions / Non-Returnable Items

Certain products may not be eligible for voluntary change-of-mind returns, including custom or personalised products and personal care goods.

Please contact us at hello@espiaye.com if you have questions about whether a particular item is eligible for return.

Any exclusions in this section apply only to voluntary change-of-mind returns and do not exclude or restrict rights or remedies that cannot lawfully be excluded under applicable consumer law.

 

Refunds

Once we have received and inspected an eligible return, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please note that your bank, card issuer or payment provider may require additional time to process and post the refund to your account.

Where a purchase was made as part of a promotion, discount, multi-buy offer or free-item offer, the refund amount may be adjusted in accordance with the applicable promotional terms, subject to any rights you have under applicable consumer law.

Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law and any mandatory consumer protection laws applicable to you.

 

Contact

For returns, warranty claims or questions about this policy, contact:

Espiaye Apparel
ABN 60 671 428 772
PO Box 47
Kwinana WA 6966
Australia
Email: hello@espiaye.com